We’ve upgraded our online savings portal. It’s still a secure and an easy way to manage your accounts. You’ll also find communications from us, be able to apply for new HTB accounts and even send our team secure messages. And we have a host of exciting changes coming up.

You’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.

All our customers who opened savings accounts before 1 June 2024 will be upgraded to the new online savings portal when they next log in. Any customers joining us after this date will get access to the new portal straight away and won’t need to do anything new.

Of course. In the below video, Anisha will walk you through, step-by-step, how to log in. You can pause, rewind and replay the video at your own pace.

There’s some frequently asked questions below and, if you still need some help, please get in touch with our team (have all your known security details handy so we can walk you through it).

If you’re getting stuck or need us to go through it with you, don’t worry, we’re here, please get in touch with the team.

Our customer service team are available 9am-5pm Monday to Friday. You can reach out for extra help on 020 7862 6222 or email savingsportal@htb.co.uk.

No, your account number won’t change.

All planned transactions will operate as normal.

We’ll be refreshing our account terms to detail some of the new features when you open a new account. We’ll share them with you at the time, so until then nothing will change.

You can access your account statements and transaction history as usual on the new portal.

Simply login to our online savings portal and our wizard will guide you through it. You’ll need to log in to your account and update your login and contact details. Once you’ve done this, you’ll notice the next time you log in that things start to look a bit different. Once you’re logged in again on the upgraded portal, you are all set.

No problem. If you’ve already set-up on the new portal, your email address is now your User ID.

If you’re trying to login for the first time, click on the Forgotten User ID? button and we’ll send it to you.

Get in touch with our customer service team 9am-5pm Monday to Friday on 020 7862 6222 or email savingsportal@htb.co.uk and we’ll sort this out for you.

You don’t need to move onto the new portal until you’re ready. There’s no downtime planned and your accounts are unchanged.

We’re a digital bank and use your contact details to make sure it’s you when you log in, so we need to make sure these are up-to-date. Your email address will become your User ID and we’ll also start sending you new text messages and emails so you’re always aware of what’s happening on your account.

The new savings portal is secure. For extra peace of mind, we’ll start sending you text messages and emails so you’re always aware of what’s happening on your account up-to-the-minute.

Please do. Get in touch with our customer service team 9am-5pm Monday to Friday on 020 7862 6222 or email savingsportal@htb.co.uk and we’ll try and put things right.

Our customer service team are available 9am-5pm Monday to Friday. You can reach out for extra help on 020 7862 6222 or email savingsportal@htb.co.uk.

We’re a digital bank and we use your contact details to make sure it’s you when you log in. Unfortunately you won’t be able to access our new online savings portal without these. Our customer service team are available 9am-5pm Monday to Friday. You can reach out for extra help on 020 7862 6222 or email savingsportal@htb.co.uk.