We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the Treating Customers Fairly (TCF) initiative.

• To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering.
• To deliver to customers what we have promised and what they are expecting.
• To only provide customers products and services that are suitable to their needs.
• To fix things if they go wrong.
• To not take advantage of customers.