We’re in this together – a message to HTB customers and intermediaries

During these extraordinary times, we are all coping with unprecedented changes to the way we live and work.  We have not permitted these considerable challenges to disrupt our service and we are here to support you, whilst, of course, adhering to Government advice and doing everything we can to keep our people safe.

Having always maintained a high level of operational resilience and flexibility, we were able, with great rapidity, to adapt our normal way of working to meet the current circumstances. We are open as usual during business hours, with all our people working from home so that they can comply with the Government’s social distancing rules. Our systems are all up and running normally. Whilst we aren’t able to meet you in person, we are available online via email and video-conferencing, as well as by phone.

We appreciate that the COVID-19 pandemic has had an adverse effect on the finances of many of our customers, some of whom have also tragically lost loved ones, colleagues and friends.

If you are experiencing or anticipate having problems with repayments, please do not cancel your direct debit as this may adversely affect your credit rating. Our specialist teams are available to help you through this period of uncertainty.  Please contact them in the usual way by visiting our contact us page.

My colleagues and I offer you and your families our good wishes in the coming weeks and months…..and we pledge you our continuing support.

Matthew Wyles

Chief Executive Officer